Article 1. Identity
Koningin Wilhelminaplein 13
1062 HH Amsterdam / The Netherlands
KVK number 55598412
VAT number NL198803394B01
Article 2. Applicability
2.1 The General Terms and Conditions of Ana Dyla (now called Conditions) apply to all offers, products, orders, agreements and deliveries of Ana Dyla. By ordering an article you agree to these conditions.
On request, the Conditions can be sent to you for free.
2.2 Accepting an offer or placing an order means that you accept these Conditions.
2.3 The provisions may be waived only in writing in these conditions, in which case the remaining provisions shall remain in full force.
2.4 All rights and claims, as in these Conditions and any further agreements are negotiated on behalf of Ana Dyla, are also stipulated for by Ana Dyla intermediaries and other third parties.
Article 3. Offers / agreements
3.1 All offers are without engagement and Ana Dyla expressly reserves the right to change prices, especially when under (legal) regulations.
3.2 The agreement becomes binding at the time you place your order in the online order form. Ana Dyla will process your order after you have paid. Until that time Ana Dyla will remain the full owner of the articles. If an order is not accepted, Ana Dyla will specify this within five (5) days after receipt of the order.
3.3Images on the website can always be slightly different from reality.
3.4 Ana Dyla has the right to refuse an order and dissolve an agreement.
Article 4. Prices and payments
4.1 The prices for the products and services offered are in Euros, including VAT and exclusive handling and shipping, taxes or other charges unless otherwise stated or agreed in writing.
4.2 Payment must be made within ten (10) days after the invoice date for deliveries within the Netherlands, and within ten (10) days after the invoice date for deliveries outside the Netherlands, unless otherwise agreed in writing.
4.3 Payment can be made via iDEAL or Paypal (credit card VISA, Mastercard and American Express). When paying by bank or giro the date of payment is the date of crediting the bank account of Ana Dyla respectively.
4.4 When exceeding the payment Ana Dyla can determine whether the order has not been canceled.
4.5 If the prices rise the products and services offered in the period between the order and its execution, you are entitled to cancel the order or dissolve the agreement within five (5) days after notice of the increase by Ana Dyla.
4.6 If Ana Dyla posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
Article 5. Delivery
5.1 The specified delivery times by Ana Dyla namely; for items that are in stock have a delivery time of 3 working days. For items not in stock Ana Dyla will ask you timely updates here and you have the option to terminate the agreement or a new delivery with Ana Dyla about to get one. Upon termination of the agreement amounts already paid refunded within 14 days.
5.2 Delivery of the products will take place and when the products are ready for shipment to you.
Article 6. Retention
The ownership of products is transferred only when the order is paid. The risk of the goods shall pass at the time of delivery to you.
Article 7. Intellectual and industrial property
All intellectual and industrial property rights attached to the Ana Dyla products delivered unconditionally.
Article 8. Returns / Right of withdrawal
8.1 If If you wish to return an article please notify Ana Dyla within 14 days after receipt by filling in the online contact form. To make the process go as quick as possible record the following information on to the contact form:
– that you wish to return an article,
– product description,
– customer number,
– the reason for returning the item..
If you are returning an article don’t forget to fill in and send along the return form.
The costs and responsibility are for your account.
8.2 If it is demonstrated that the products do not meet the agreement, Ana Dyla has the choice to replace the products on their return by new products if in stock.
8.3 The return and exchange of an article is only possible when the article:
– is in undamaged state,
– is not worn and/or used,
– includes the original and undamaged packaging.
Ana Dyla reserves the right to refuse returned items.
8.4 Once we have received the article you want to exchange and we have checked it we will send you the new article.
Article 9 – Obligations of Ana Dyla in case of withdrawal
9.If Ana Dyla the notification of withdrawal by the consumer electronically allows, we will sends upon receipt of this notification without delay a receipt.
9.2 The refund will take place within fourteen days after receipt and inspection. Any shipping costs will only be refunded if the return order will be sent in its entirety.
9.3 Ana Dyla uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for consumers.
9.4 If the consumer selected a more expensive method of delivery than the cheapest standard delivery, the trader does not have to reimburse the additional costs of the more expensive method.
Article 10. Guarantee
10.1 Ana Dyla guarantees that the deliverables meet the usual requirements and standards that can be made and are free of any defect whatsoever.
10.2 If the delivered goods do not conform to this warranty, you must within a reasonable time after discovery of the defect, Ana Dyla writing (by email) to inform. On request, you can then send the item return and we will inspect the item, if the defect is covered by warranty, either Ana Dyla will replace or repair the item. Ana Dyla is not obliged to repair or exchange the article free of charge.
10.3 This guarantee does not apply if the defect has arisen as a result of improper or inappropriate use or when, without written permission of Ana Dyla, buyer or third party changes or tried to apply to the product or have used it for purposes for which this product was not intended.
10.4 The warranty period is six (6) months.
Article 11. Orders / communication
For misunderstanding, delays or transmission of orders and messages resulting from the use of Internet or other communication between you and Ana Dyla or between Ana Dyla and others, as it relates to the relationship between you and Ana Dyla, Ana Dyla is not liable, except to the extent there might be intent or gross negligence by Ana Dyla.
Article 12. Force majeure
12.1 Without prejudice to its other rights, Ana Dyla case of force majeure the right, at its option, to suspend the execution of your order or to dissolve the agreement without judicial intervention by informing you of this in writing and without Ana Dyla liable for any damages, unless under the circumstances to standards of reasonableness and fairness.
12.2 Force majeure is defined as any failure can be attributed to Ana Dyla because it is not due to her fault and not under the law, legal act or generally accepted for its account.
Article 13. Various
13.1 Ana Dyla is entitled to send all orders to the address that the consumer entered by ordering. You can change your address in your personal account or send an email to firstname.lastname@example.org for changes in your address.
13.2 Ana Dyla will not prejudice their right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that Ana Dyla acted in your benefit.
13.3 If one or more provisions of these Conditions or any other agreement with Ana Dyla are in conflict with any applicable law, the provision will lapse and will be replaced by adopting a by Ana Dyla new lawful similar provision.
13.4 Ana Dyla is competent in the execution of your order (s) use of third parties.
Article 14. Disputes
14.1 All legal relations are exclusively governed by the Dutch law.
14.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.
14.3Ana Dyla is entitled to amend these terms and conditions. Changes in these conditions are effective only after they have been published, most favorable to the consumer will prevail where amendments apply during the term of an offer.
Article 15. Copyright
All photos and images displayed by Ana Dyla are copyrighted. Without written permission from Ana Dyla photos and graphics cannot be reproduced and publicly used.